Privacy Policy

ElleQ Privacy Policy

INTRODUCTION

Viaduct YC Limited (“ElleQ”, “we”, “us”) complies with applicable privacy and data protection laws in the countries and territories in which we operate when dealing with personal information. Personal information means information about an identifiable individual.

This Privacy Policy explains how ElleQ collects, uses, discloses, and protects your personal information.

This Policy does not limit or exclude any of your rights under the New Zealand Privacy Act 2020 or any other applicable privacy laws.

WHAT PERSONAL INFORMATION DO WE COLLECT

Account and Marketing Data is personal information we collect about you:

In connection with the creation or administration of a customer account
When you request information about ElleQ, our services, or products
When you sign up for communications or newsletters
When you contact us directly (for example, by email, telephone, through the user dashboard, or via our website)

The personal information we may collect includes:

Company or personal names
Usernames
Phone numbers
Email addresses
Location information
Billing and payment information
Information about how you use our website or Services (such as traffic volumes and time spent on pages)
IP address and other device or browser identifiers
Any other information you provide that is necessary to deliver our services or respond to your requests

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We may collect personal information about you from:

You, when you provide it directly to us through our website, the Software, registration processes, or communications
Third parties, where you have authorised this or where the information is publicly available

Where possible, we will collect personal information directly from you.

When you visit or use our website or Software, we may also collect information automatically through:

Clickstream data, which records interactions with webpages for analytics and reporting purposes
Cookies, pixel tags (web beacons or clear gifs), and similar technologies

Some personal information is optional. However, if you choose not to provide certain information, you may not be able to access all features or services.

We may also conduct optional user surveys to understand preferences. Survey responses are anonymised.
From time to time, we may run contests or promotions that require contact or demographic information. Information collected for these purposes will only be used for administering the promotion and prize fulfilment, and will not be shared with third parties except where required.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Verify your identity
Provide and administer our services and products
Communicate with you about your account or services
Market our services and products to you (including by email or text, where permitted)
Tailor content, communications, or advertising
Improve our services, products, and user experience
Process payments and collect amounts owed
Respond to enquiries, requests, or complaints
Conduct anonymised research and statistical analysis
Protect and enforce our legal rights and interests
Comply with legal obligations
Any other purpose authorised by you or permitted by applicable law

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

Service providers who support our operations, including hosting providers, IT services, analytics, marketing, and customer support
Trusted third parties for anonymised statistical or analytical purposes
Regulatory authorities or other parties where required by law
Law enforcement agencies or other persons authorised under applicable law
Any person or entity authorised by you
Another company in connection with a business sale, merger, reorganisation, or acquisition

We may also share information about your use of the website with advertising, analytics, and media partners through cookies and similar technologies.

COOKIES AND SIMILAR TECHNOLOGIES

Most web browsers accept cookies by default. You can adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect the functionality of our website or services.

OPTING OUT OF MARKETING COMMUNICATIONS

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us using the details below.

Even if you opt out of marketing communications, we may still send you essential service-related emails required to administer your account or provide our services.

INFORMATION FROM MINORS

ElleQ does not knowingly collect personal information from individuals under 18 years of age. By using our website or services, you confirm that you are at least 18 years old or that you are a parent or guardian consenting to use by a minor.

If we become aware that personal information has been collected from someone under 18 without appropriate consent, we will take reasonable steps to delete that information. If you believe we have collected such information, please contact us at hello@elleq.ai.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, stored, and processed in countries outside New Zealand, including by third-party service providers.

If you are located in the European Economic Area (EEA), these countries may not have data protection laws equivalent to those in your country. Where required, we implement appropriate safeguards, including the European Commission’s Standard Contractual Clauses, to protect personal information transferred from the EEA.

Further details about these safeguards are available upon request.

HOW WE KEEP YOUR INFORMATION SAFE

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure. You acknowledge that providing information online is at your own risk.

YOUR PRIVACY RIGHTS

Depending on your location, you may have rights under applicable data protection laws, including the right to:

Access your personal information
Request correction or deletion
Restrict or object to processing
Request data portability

If we rely on your consent to process personal information, you may withdraw that consent at any time.

To exercise your rights, please contact us using the details below. We will respond in accordance with applicable law.

If you are located in the EEA and believe we are processing your personal information unlawfully, you also have the right to lodge a complaint with your local data protection authority.

CONTACT US

If you have questions or concerns about this Privacy Policy or our handling of personal information, contact us at:

hello@elleq.ai

For EEA residents, the data controller is Viaduct YC Limited.

CHANGES TO THIS POLICY

ElleQ may update this Privacy Policy from time to time by publishing a revised version on our website. Unless stated otherwise, changes take effect from the date of publication.