ElleQ Terms and Conditions

DIY event planning and Venue subscriptions

Last updated 10 October 2026

1 Scope and supplier

1.1 These Terms apply to ElleQ DIY purchases, Venue subscriptions and access provided to hosts, guests and staff through Venue accounts.

1.2 ElleQ is supplied by Sabrage Limited, trading as ElleQ, an Irish company with its registered office at 81 Leinster Road, Rathmines, Dublin, D06 XR79, Ireland, company registration number [INSERT NUMBER]. Contact hello@elleq.ai; telephone +353 83 4868244. “ElleQ”, “we” and “us” mean Sabrage Limited.

1.3 By accepting these Terms at purchase or registration, you agree to them. If acting for a business, you confirm authority to bind it. Purchasers and account administrators must be at least 18.

1.4 Your accepted order, proposal or account setup agreement (“Order”) specifies the product, price, currency, features, billing cycle, access period and any special offer. Expressly agreed specific commercial terms prevail over conflicting general commercial terms. Mandatory legal rights cannot be overridden. Schedule 1 prevails on processing personal data on a business customer’s behalf.

2 Definitions and licence

2.1 “Software” means the ElleQ platform and included features as updated. “Services” means hosting, support and onboarding or customisation expressly included in the Order. “Client Data” means information submitted by you or authorised users, including event and guest information. “Outputs” includes Event Masterplans, run sheets, banquet event orders, floor plans and reports.

2.2 A “DIY Product” is a one-off event planning purchase or standalone tool. A “Venue Subscription” is recurring business access for a venue or event business. A “Consumer” is an individual acting wholly or mainly outside their trade, business or profession. “Event Date” is the date recorded for a DIY event.

2.3 We grant a non-exclusive, non-transferable licence during your access period within the limits of your Order. DIY access is for your event planning. Venue access permits the business to manage its events and provide related access to staff, hosts and guests.

2.4 Receiving access through a Venue does not create a separate paid subscription. Access depends on the Venue’s account and permissions. The Venue remains responsible for its contracts with its clients.

2.5 You may download, print and share Outputs with people planning or delivering your events, including suppliers. This permission continues after expiry for Outputs lawfully obtained during access. It does not permit resale of ElleQ templates or Software as a separate product.

3 Your responsibilities

3.1 You must not bypass security, interfere with service, upload unlawful or harmful material, access accounts without permission, or copy, modify, reverse engineer or redistribute the Software except where mandatory law permits. You must not use our protected code, templates or confidential materials to build a competing product. Lawful independent development is not prohibited.

3.2 Keep credentials secure, use individual accounts where provided and notify us promptly of suspected misuse. Share event links only with intended recipients; depending on settings, links can expose event information. Business customers must manage user permissions and remove access when appropriate.

3.3 You are responsible for the accuracy and lawfulness of your information, a compatible device and internet connection, and reviewing Outputs before use. We will disclose relevant technical requirements before purchase.

4 DIY purchases and access

4.1 Unless the Order states otherwise, a full DIY purchase covers one Event Masterplan for one event. Access starts when granted and ends after the Event Date. The access expiry date will be shown in your account or confirmed in writing. Download required Outputs before expiry.

4.2 Standalone tools, workshops, guided planning services and bundles include only the features and access period stated at purchase. Personal advice or done-for-you services are included only if expressly agreed.

4.3 One-off purchases do not automatically renew. Upgrade credits apply only on the terms of the offer and cannot be redeemed for cash.

4.4 Contact us before expiry if the event is postponed or cancelled. Extensions, event transfers and additional fees require written agreement; changing the date in the platform alone does not extend the licence. Consumer rights and the guarantee below remain unaffected.

5 DIY guarantee and consumer cancellation

5.1 We offer a 21-day, no-questions-asked money-back guarantee on paid DIY purchases. Email hello@elleq.ai within 21 calendar days of purchase, identify the Order and state that you wish to cancel. No reason or particular form is required. The guarantee applies even if you accessed the product during that period. Payment is taken at purchase; this is a money-back guarantee, not a free trial.

5.2 We will refund the purchase price within 14 calendar days of receiving cancellation, using the original payment method unless you agree otherwise, without a refund fee. Access ends when the refund is arranged. Stop using the cancelled product and its Outputs.

5.3 The guarantee is additional to mandatory consumer rights, including applicable statutory withdrawal periods and remedies for services that are faulty, not supplied or not as described. Accessing the platform does not, under these Terms, waive statutory cancellation rights. Any statutory right lasting longer than our guarantee continues.

5.4 Optional cancellation form: To ElleQ at the business address in clause 1.2 or hello@elleq.ai. I hereby cancel my contract for [product]. Ordered on [date]. Name [name]. Address [address]. Order reference [reference]. Date [date]. Signature [only if submitted on paper].

6 Venue subscriptions and offers

6.1 Venue access starts on the date in the Order. A Founding Venue subscription has an initial commitment of six consecutive months from its subscription start date, including the two free months in clause 6.2. Other Venue subscriptions have the initial term stated in their Order. After the initial commitment, the subscription automatically continues on the agreed billing cycle unless cancelled under clause 6.4.

6.2 The Founding Venue offer includes the first two consecutive months free, followed by four paid months at the agreed founding monthly rate within the six-month initial commitment. The free months count towards that commitment; they are not additional to it. Paid billing begins at the start of month three. The Order must state the subscription start date, first payment date, founding rate, included features and initial commitment end date. Any different promotion, annual billing arrangement, onboarding, custom URL or feature limit must be expressly stated in the Order.

6.3 A founding rate expressly promised as locked remains fixed for the agreed plan while the subscription remains continuously active, subject only to conditions disclosed when the offer was accepted. Taxes, optional additions and agreed plan changes may affect the total payable. General price-change provisions do not override a locked-rate promise. Separately agreed complimentary accounts remain complimentary on their agreed terms.

6.4 Venue subscriptions require at least 30 calendar days’ written cancellation notice, sent to hello@elleq.ai or through an available cancellation control. Cancellation takes effect at the end of the first billing period that falls on or after both the end of the applicable initial commitment and the expiry of the 30-day notice period. For Founding Venues, cancellation cannot take effect before the end of the six-month initial commitment. Notice may be given during the free period or initial commitment to end the subscription at its earliest permitted date. We will confirm the effective cancellation date. Fees remain payable until that date; if notice is too late for a billing-period end, cancellation takes effect at the next eligible billing-period end.

6.5 Business fees are non-refundable for unused parts of a billing period, except where these Terms, the Order or law provide otherwise. The DIY guarantee does not apply to business subscriptions unless expressly offered. Cancellation does not accelerate future instalments unless separately and expressly agreed in the Order.

7 Charges and payment

7.1 Prices, currency, taxes, optional charges and billing dates are disclosed before purchase. Consumer prices include applicable taxes. Business prices may exclude tax where clearly stated. Your payment provider may charge currency conversion fees.

7.2 DIY fees are due at purchase. Venue fees are payable in advance on the agreed monthly or annual cycle. Choosing recurring payment authorises charges on that cycle until cancellation takes effect. Additional services require your agreement before charging.

7.3 Keep billing details current. If payment fails, we will notify you and allow at least seven days to resolve it before suspension unless fraud or an urgent risk requires earlier action. Tell us promptly about disputed invoices; undisputed amounts remain payable.

7.4 For subscriptions without a locked rate, we will give at least 30 days’ written notice of increases, effective no earlier than the next renewal after notice and after any fixed-price commitment. You may cancel before an increase takes effect without a new commitment or penalty. We will allow the full notice period to exercise this right; the ordinary cancellation provisions do not force you to accept the increase.

8 Services and event delivery

8.1 We will provide Services with reasonable care and skill and aim for continuous availability, subject to maintenance and events outside our reasonable control. We will give advance maintenance notice where reasonably practicable. We do not promise uninterrupted operation or a specific response time unless separately agreed.

8.2 We will provide updates, including security updates, as required by law. We may improve features but will not remove materially purchased functionality during a paid access period without an appropriate remedy or your agreement.

8.3 Guidance, calculations, templates and AI-assisted Outputs are planning aids and may contain errors or omissions. Review dates, timings, quantities, costs, seating, dietary information and operational instructions. They are not professional legal, financial, medical, food-safety or licensing advice.

8.4 You and the relevant venue or supplier remain responsible for bookings, contracts, event delivery, permissions, safety, alcohol service, allergens and compliance. ElleQ does not become a party to a supplier or venue contract by recording it. A floor plan does not certify capacity, accessibility or fire safety.

8.5 Venues must verify final operational documents and communicate changes to staff and suppliers. Hosts and guests must provide accurate information. Recording an allergy or request does not confirm that the venue has accepted or can safely accommodate it.

8.6 Supplier listings and cost guides are informational. Unless we expressly agree otherwise, ElleQ does not act as the supplier, booking agent or guarantor of a listed supplier. Verify availability, suitability, qualifications, inclusions and current prices directly before booking. Any sponsored placement or paid referral will be identified.

9 Intellectual property and personal data

9.1 You retain rights in Client Data. We retain rights in the Software, guides, templates and underlying platform materials. Outputs incorporating them may be used under clause 2.5. We do not claim ownership of your original event content.

9.2 You permit us to host, process, transmit and display Client Data as necessary to provide, secure and support Services and comply with law, using authorised providers. This does not permit sale of identifiable guest data or use for unrelated advertising or AI model training.

9.3 You must have a lawful basis and required permissions to provide Client Data, issue required notices and minimise sensitive information. Business customers must meet any additional legal conditions for health-related information such as allergies and arrange appropriate safeguards for children’s information.

9.4 Our Privacy Policy explains processing where we act as controller, including account administration, billing and voluntary supplier or cost contributions. Schedule 1 applies where we process personal data on a business customer’s behalf. We do not reuse identifiable Venue Client Data for our own directory or pricing guides merely because a Venue accepts these Terms.

9.5 You control sharing with your team, venue and suppliers. Independent recipients are responsible for their own processing. We may create and retain genuinely anonymised, aggregated statistics to improve Services and provide local cost guides, provided individuals, private events and confidential transactions cannot reasonably be identified. Where source data is processed for a Venue, anonymisation must be within its documented lawful instructions. Removing names alone does not necessarily anonymise a record.

9.6 We will apply appropriate security and backup measures. Keep your own copies of critical event information and downloaded Outputs. This does not exclude our legal or contractual responsibility for data security or loss attributable to us.

9.7 DIY event records are retained for up to 90 days after the Event Date, then deleted as complete records, unless a longer period is necessary for a specific legal obligation or claim. This does not extend platform access. If the purchase is refunded or the account is closed before the event, complete live event records will normally be deleted within 30 days, subject to mandatory retrieval rights and legally required retention. Separate billing and contract records may be retained for applicable legal and accounting requirements.

9.8 During an active Venue Subscription, the Venue determines and documents how long complete event records are needed for its lawful purposes and instructs ElleQ to delete records no longer required. The Venue must review retention at least annually and consider all information in the record, including health-related information. Access for support or maintenance is limited to authorised personnel who need it. Leaving ElleQ triggers clause 10.5; event records are not retained indefinitely for ElleQ’s market research.

9.9 You may separately and voluntarily contribute supplier details and costs to ElleQ’s directory and pricing guides through a clearly identified contribution feature or direct permission. Participation is optional and does not affect purchased planning access. Posting in a Facebook group or entering information in an event plan is not, by itself, permission for ElleQ to republish it. The contribution notice will explain what is collected, how it will be used and whether supplier names will be displayed.

9.10 For contributions you authorise for publication, you grant ElleQ a non-exclusive licence to record, organise, summarise and display the submitted factual supplier and pricing information for the stated directory or guide purpose, subject to third-party rights and applicable law. Do not submit confidential quotes, personal contact details not intended for business publication, guest data, or information you have no right to share. Contributions must be accurate to the best of your knowledge. This licence does not replace a lawful basis or required privacy notice for personal data.

9.11 Named supplier listings may use lawfully sourced public business information and authorised contributions. Prices must be described according to their source, for example publicly advertised, supplier-provided or customer-reported historical costs, with date or year, currency and relevant inclusions where known. They are indicative, may vary and are not binding quotes. We may aggregate contributions into genuinely anonymised local ranges. No host, guest or private event will be identified without appropriate separate permission.

9.12 Contact hello@elleq.ai to request a correction or removal of a contribution or supplier listing, or to exercise applicable privacy rights. We will assess requests promptly and act as required by law. Withdrawal of consent, where relied on, does not invalidate earlier lawful processing; genuinely anonymised aggregate statistics cannot be linked back to a contributor and may be retained.

10 Suspension termination and data return

10.1 We may suspend proportionately to address security risks, unlawful activity, serious misuse or overdue payment under clause 7.3. We will explain the reason and restoration steps unless prohibited by law or doing so would compromise security.

10.2 For remediable material breaches, we may terminate if you fail to remedy within 14 days of written notice. We may terminate immediately for an irremediable material breach, serious unlawful activity or insolvency to the extent permitted by law.

10.3 We may end a Venue service for convenience on at least 30 days’ written notice. If this ends a paid period or commitment early, we will refund unused prepaid fees and release you from future charges for the terminated service. Mandatory consumer remedies apply to any Consumer service we end.

10.4 Venue client access may end when the Venue removes permission or its subscription ends. The Venue must explain this to clients and provide the event information it owes them.

10.5 Business customers may request return of Client Data within 30 days after termination. We will provide a structured export of their event records in a commonly used electronic format, such as CSV, subject to lawful security restrictions and protection of other customers’ data. We will delete the complete live event records within a further 30 days after that window, or sooner on lawful instruction after return is complete, unless law requires retention. Mandatory consumer content-retrieval rights remain unaffected. Schedule 1 governs processing and backup handling.

10.6 Accrued payments, permitted use of downloaded Outputs, confidentiality, intellectual property, relevant data obligations, liability and disputes provisions survive expiry or termination.

11 Liability

11.1 Nothing excludes liability that cannot lawfully be excluded, including fraud, fraudulent misrepresentation or death or personal injury caused by negligence, nor mandatory consumer or data protection rights.

11.2 For Consumers, we are responsible for loss reasonably foreseeable from our breach or failure to use reasonable care and skill. We do not exclude statutory rights through an “as is” disclaimer. We are not responsible for loss attributable solely to your breach or an independent venue or supplier’s acts.

11.3 For business customers, subject to clause 11.1, neither party is liable for indirect or consequential loss or lost profit, revenue, anticipated savings or business opportunity arising from this contract. ElleQ’s aggregate liability is capped at fees paid or payable for the affected Services in the 12 months before the event giving rise to the claim. For an entirely complimentary account the cap is US$1,000. This cap remains subject to mandatory law.

11.4 Neither party is responsible for delays caused by events outside its reasonable control if it takes reasonable steps to reduce their effect. This does not remove refund rights for Services not supplied or mandatory obligations.

12 Changes confidentiality and disputes

12.1 We will give at least 30 days’ written notice of material changes. Changes will not retrospectively reduce rights purchased through a one-off Order. Subscription changes take effect at renewal after notice unless earlier changes are necessary for law or security and do not unfairly reduce your rights. If materially disadvantaged, you may cancel before the change and receive an appropriate refund for unused prepaid access. Mandatory digital-service modification rights remain unaffected.

12.2 Each party must protect the other’s confidential business information and use it only for this contract, except where disclosure is authorised, already public or legally required. Necessary disclosure to personnel and providers requires appropriate confidentiality obligations.

12.3 You may not transfer your account without written consent, which we will not unreasonably withhold for a genuine business sale where the incoming owner accepts these Terms. We may transfer to a successor assuming our obligations, with notice and without reducing your rights.

12.4 These Terms are governed by the laws of Ireland. Subject to mandatory law, business disputes are subject to the exclusive jurisdiction of the courts of Ireland. Consumers retain mandatory protections of the law of their habitual residence and rights to bring proceedings in courts available under applicable law.

12.5 Send complaints and notices to hello@elleq.ai. We will seek to resolve complaints promptly and fairly. Notices to you use your account email. An unenforceable provision does not invalidate the lawful remainder. Failure to enforce is not a waiver.

Schedule 1 Business data processing

S1.1 This schedule applies to personal data processed on a business customer’s behalf. The customer is controller and ElleQ processor, or the customer is a processor appointing ElleQ as subprocessor with appropriate authority. Each retains responsibilities for independent controller processing.

S1.2 Processing concerns hosting and supporting event management, including collection, storage, organisation, retrieval, document generation, authorised sharing and deletion, for the subscription and agreed return/deletion period. Data subjects include hosts, guests, staff, enquiry contacts and suppliers. Data includes names, contact details, RSVPs, arrangements, preferences and dietary/accessibility information, including health information where lawfully supplied. The customer determines purposes and instructs processing through authorised account actions and written requests.

S1.3 ElleQ will process only on documented lawful instructions, including transfers, unless law requires otherwise; it will give prior notice of such requirements unless legally prohibited. It will promptly inform the customer if instructions appear unlawful. Authorised personnel must be bound by confidentiality.

S1.4 ElleQ will implement appropriate technical and organisational measures under Article 32 GDPR, proportionate to the risk. These include restricting event access by account and role, limiting administrative access to authorised personnel who need it, confidentiality obligations, secure authentication, protected transmission, backup and recovery procedures, and regular review of access and security arrangements. Hosting infrastructure protections are supplied by Wix; ElleQ remains responsible for its application settings, permissions and data-handling procedures. Details necessary to demonstrate compliance will be made available to the customer.

S1.5 The customer gives general written authorisation for Wix.com Ltd. and its relevant affiliates as ElleQ’s hosting and storage subprocessor. Wix’s infrastructure providers are identified in its published subprocessor list at https://support.wix.com/en/article/list-of-wixs-sub-processors. ElleQ will ensure its engagement of Wix is covered by appropriate processing terms. ElleQ will notify customers of intended subprocessor additions or replacements at least 30 days in advance and allow reasonable data protection objections. If no reasonable alternative resolves an objection, the customer may end the affected service before the change with unused prepaid fees refunded. ElleQ must impose equivalent protection obligations and remains responsible for subprocessor performance.

S1.6 ElleQ will notify the customer of personal data breaches without undue delay after awareness, giving available information and updates. It will assist, taking account of the processing and information available, with data subject requests, security, breach notification, impact assessments and regulatory consultation. It will not respond substantively on the customer’s behalf except on instruction or as legally required.

S1.7 ElleQ will provide information necessary to demonstrate Article 28 compliance and allow and contribute to audits and inspections by the customer or authorised auditor. Reasonable coordination and confidentiality arrangements must not obstruct statutory oversight or necessary breach audits.

S1.8 At the end of processing, ElleQ will return or delete personal data at the customer’s choice and delete copies unless retention is legally required. Requests and live deletion follow clause 10.5. Event records are treated as complete records rather than separate retention periods for individual fields. ElleQ-controlled CMS backups containing deleted records will be deleted or replaced within 30 days of live deletion. Residual infrastructure backups under Wix’s control remain protected and are handled under Wix’s applicable processing and retention arrangements; they must not be used for ordinary business purposes. Any restored data already due for deletion must be deleted again before ordinary use resumes.

S1.9 Wix may process data through international infrastructure; storage in Wix does not mean data is held exclusively in Ireland or the EEA. ElleQ will ensure transfers take place only on documented lawful instructions and under applicable safeguards, including an adequacy decision or appropriate contractual safeguards where required. Wix’s applicable processing terms, transfer provisions and subprocessor information are available at https://www.wix.com/about/privacy-dpa-users and the subprocessor list in clause S1.5. ElleQ will supply further information needed to demonstrate applicable safeguards on request. These Terms alone are not a transfer mechanism.

S1.10 Data protection requests and processing instructions should be sent to hello@elleq.ai. ElleQ will keep its provider, security, transfer and retention information under review and provide customers with material updates. The processing provisions do not authorise ElleQ to use identifiable guest information for unrelated marketing or to publish confidential Venue records.