Viaduct YC Limited (“ElleQ”, “we”, “us”) grants you a non-exclusive, non-transferable licence to access and use ElleQ’s event planning platform (the “Software”) on the following terms.

1. DEFINITIONS

Charges means the sums payable for the licence and the Services, and any other charges set out on the ElleQ website.

Client Data means all data you make available to ElleQ or submit through use of the Software.

Documentation means operating or user manuals and associated materials provided by ElleQ in respect of the Software.

Event Date means the date of the event specified by you within the Software.

Intellectual Property Rights means any patent, trademark, service mark, copyright, moral rights, design rights, know-how, confidential information, and all other intellectual or industrial property rights.

Services means the hosting, support, and other services set out on the Website.

Software means the ElleQ platform, as updated by any subsequent release, and includes any third-party software.

Website means the websites from which ElleQ makes the Software available, including the ElleQ website and any dedicated client URLs used to access the Software.

2. TERM AND ACCESS

2.1 Your right to access and use the Software commences on the date you are granted access to the ElleQ platform and continues until your Event Date has passed, after which access will automatically end.

2.2 ElleQ will provide you with a URL to enable access to the Software. This URL remains the property of ElleQ.

2.3 You must use the Software in accordance with the operating procedures and instructions provided by ElleQ.

3. YOUR OBLIGATIONS

3.1 You must not:
a) circumvent or disable the Software;
b) copy, adapt, or modify the Software except as expressly permitted by these Terms;
c) decompile or reverse engineer the Software;
d) develop any product or service that competes with the Software;
e) copy any Documentation except for your own backup purposes;
f) undermine the security or integrity of ElleQ’s systems;
g) impair the functionality of the Software or any other user’s ability to use it;
h) share or fail to keep confidential your login details.

3.2 You acknowledge and agree that you will:
a) use the Software at your own risk;
b) be responsible for your internet connection, device configuration, and implementation of the Software;
c) be responsible for determining whether the Software meets your needs;
d) provide ElleQ with information and access reasonably required to perform the Services;
e) acknowledge that any guidance, suggestions, templates, or outputs generated by the Software are general in nature and do not constitute professional, legal, financial, or operational advice.

4. ELLEQ SERVICES

4.1 ElleQ will use reasonable commercial endeavours to make the Software available 24 hours a day, except during scheduled maintenance periods. Where reasonably practicable, ElleQ will provide advance notice of maintenance.

4.2 ElleQ does not guarantee uninterrupted or error-free operation of the Software.

5. CHARGES AND PAYMENT

5.1 ElleQ is provided for a one-off flat fee, granting access to the Software from the date of order confirmation until the Event Date has passed.

5.2 The fee applies per single Event Masterplan and is licensed for use in connection with one event only.

6. INTELLECTUAL PROPERTY RIGHTS AND CLIENT DATA

6.1 You retain ownership of all Intellectual Property Rights in the Client Data. You warrant that you have all necessary rights to provide the Client Data to ElleQ. You grant ElleQ a royalty-free, fully paid, non-exclusive, sublicensable, worldwide licence to use, reproduce, process, transfer, and store Client Data solely for the purpose of performing its obligations under these Terms. You expressly authorise ElleQ to collect data arising from your use of the Software.

6.2 ElleQ owns all Intellectual Property Rights in the Software and Documentation.

6.3 You are solely responsible for the accuracy, quality, legality, reliability, and ownership of all Client Data. ElleQ is not responsible or liable for any deletion, correction, destruction, loss, damage, or failure to store Client Data.

6.4 ElleQ will store and use Client Data in accordance with its Privacy Policy, available on the Website.

6.5 ElleQ may use aggregated and anonymised data derived from Client Data to improve the Software, provided such data does not identify you or any individual.

7. LIABILITY

7.1 The Software is provided on an “AS IS” basis without warranty of any kind. All use is at your own risk.

7.2 To the maximum extent permitted by law, all representations, warranties, or conditions (whether statutory, express, or implied) are excluded, except those that cannot lawfully be excluded.

7.3 In no circumstances will ElleQ be liable for any loss of profits or for any consequential, special, indirect, or incidental loss or damage arising out of or in connection with your use of the Software.

7.4 You acknowledge that you remain solely responsible for all decisions, actions, bookings, suppliers, and outcomes relating to your event.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

8. TERMINATION AND MONEY BACK GUARANTEE

8.1 ElleQ offers a 14-day, no-questions-asked Money Back Guarantee. To claim a refund, email hello@elleq.ai within 14 days of placing your order. Approved refunds will be processed within 21 days.

8.2 The Money Back Guarantee is offered in addition to any rights you may have under applicable consumer law.

8.3 ElleQ may terminate your access to the Software immediately if you breach these Terms.

8.4 Clauses 6 and 7 survive termination.

9. MISCELLANEOUS

9.1 You may not assign, transfer, or sublicense any rights under these Terms without ElleQ’s prior written consent. Any change in legal or beneficial ownership or control of your entity will be deemed an assignment.

9.2 ElleQ may amend these Terms (including Charges) by posting updated terms on the Website. Your continued use of the Software constitutes acceptance of the amended Terms.

9.3 These Terms are governed by and construed in accordance with the laws of New Zealand, and the courts of New Zealand have exclusive jurisdiction.

​

Privacy Policy last updated: 1 December 2025