Viaduct YC Limited (Elle) grants to you, a non-exclusive, non-transferable licence to you to access and use Elle's event planning platform  (the Software) on the following terms:

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1) DEFINITIONS

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Charges means the sums to be paid for the Licence and the Services and any other charges set out on the Elle website.

Client Data means all data you make available to Elle or submitted by you through use of the Software.

Documentation means operating or user manuals and associated materials provided by Elle in respect of the Software.

Intellectual Property Rights means any patent, trademark, service mark, copyright, moral rights, right in a design, know-how, confidential information and all or any other intellectual or industrial property rights.

Services means the hosting, support and other services set out on the Website

Software means the ELLE platform, as updated by any subsequent release, and includes any third-party software.

Website means the websites from which Ele makes the Software available. Both the Elle website and dedicated client URLs for the purposes of accessing the software.

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2) TERM AND ACCESS 

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2.1 Your right to access and use the Software commences on the date when you are given access to the Elle platform and will continue until your Event Date has passed. 

2.2 Elle will provide you with a URL to enable you to access the Software. This URL remains the property of Elle

2.3 You must use the Software in accordance with the operating procedures set out in the instructions. 

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3) YOUR OBLIGATIONS

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3.1 You must:
a) not circumvent or disable the Software;
b) not copy, adapt or modify the Software except as expressly permitted by these Terms;
c) not decompile or reverse engineer the Software;
d) not develop any product that would compete with the Software;
e) not copy any Documentation, except for your own back-up purposes;
f) not undermine the security and integrity of Elle's systems;
g) not impair the functionality of the Software or any other user’s ability to use the Software;
h) keep confidential the login details assigned to you.

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3.2 You will:
a) use the Software at your own risk;
b) be responsible for your internet connection, device configuration and implementation of the Software;
c) be responsible for determining that the Software meets your needs;
d) provide Elle with information and access so that Elle can perform the Services.
 

4. ELE SERVICES

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4.1 Elle will use reasonable commercial endeavours to make the Software available 24 hours a day except for maintenance windows. Elle will, where possible, give you advance notice of any maintenance activity.

5) CHARGES AND PAYMENT 

5.1 Elle is a one off flat fee that provides you access to the Elle platform from the day of your order confirmation until your event date has passed. 

5.2 The cost of Elle is per single Event Masterplan.  

6) INTELLECTUAL PROPERTY RIGHTS AND CLIENT DATA 

6.1 You own all Intellectual Property Rights in the Client Data. You must have all the necessary rights to provide the Client Data to Elle or to transmit it through, or upload it onto, the Software. You grant to Elle a royalty-free, fully paid, non-exclusive, sub-licensable, worldwide right and licence to use, reproduce, process, transfer and store Client Data solely for the purpose of Elle performing its obligations under these Terms. In the supply of the Software and performance of the Service, you expressly authorise Elle to collect data from your use of the Software. 

6.2 Elle  owns all Intellectual Property Rights in the Software and the Documentation.

6.3 You have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership of and right to use all Client Data. Elle will not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Client Data.
6.4 Elle will store and use Client Data in accordance with Elle's Privacy Policy, which can be viewed on the Website.

 

7) LIABILITY

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7.1 The Software is provided on an “AS IS” basis without warranty of any kind. The risk as to the quality and performance of the Software is with you.
7.2 All representations or warranties (statutory, express or implied) except any that may not be lawfully excluded, are expressly excluded.
7.3 In no circumstances will Elle will be liable for any loss of profits or for any consequential, special, indirect or incidental loss or damages, however caused, arising out of your use of the Software.

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8) TERMINATION / money back guarantee 

8.1 Elle offers a 14 day, no questions asked Money Back Guarantee. To claim your money back email hello@elleq.ai within 14 days of placing your order and we will process a refund within 21 days. 
8.3 Elle may terminate your use of the Software immediately if you breach these Terms. 
8.4 Clauses 6 and 7 will survive termination of your use of the Software.

 

9) MISCELLANEOUS

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9.1 You may not assign, transfer or sub-license any of your rights under these Terms without Elle's prior written consent. A change in the legal or beneficial ownership or control of your entity will be deemed to be an assignment.
9.2 Elle may amend these Terms (including the Charges) on posting the new terms on the Website. You continued use of the Software will constitute acceptance of the amended Terms.

 

Elle Last updated 1st December 2025